Other Articles

The Acknowledgement Requests section in Kawach ensures that policies are not only published but also formally acknowledged by employees or specific departments. This feature plays a critical role in demonstrating employee awareness, accountability, and regulatory compliance.

Simply uploading or publishing a policy is not sufficient for compliance. Organizations must be able to prove that relevant personnel have reviewed and accepted the policy. The Acknowledgement Requests module provides structured tracking to ensure this requirement is met.

Purpose of the Acknowledgement Requests Section

This section helps organizations:

• Track who needs to acknowledge specific policies
• Monitor completion status in real time
• Identify overdue acknowledgements
• Maintain documented proof of policy communication
• Demonstrate compliance during audits

It strengthens governance by ensuring that policies are formally accepted by the appropriate stakeholders.

Acknowledgement Requests Dashboard View

The table provides a centralized view of all acknowledgement campaigns along with their current status and progress.

Displayed Fields

• Acknowledgement Request Name

  The title of the acknowledgement campaign.

  This clearly identifies the purpose of the request.

  Example:

  • Information Security Policy Acknowledgement – 2026

  • Updated HR Manual Acceptance

• Due Date

  The deadline by which users must acknowledge the assigned policy.

  This field helps:

  • Enforce timely compliance

  • Track overdue acknowledgements

  • Set accountability expectations

  If the due date passes without full completion, the request may show as overdue.

• Departments

  Indicates which departments or user groups are assigned to acknowledge the policy.

  This allows targeted communication, such as:

  • HR-only policies

  • IT security-related policies

  • Organization-wide policies

  It ensures that only relevant teams are required to respond.

• Progress Summary

  Displays the completion percentage or number of users who have acknowledged the policy.

  Examples:

  • 45/50 completed

  • 90% acknowledged

  This gives instant visibility into compliance progress and highlights gaps.

• Created By

  Shows the user who initiated the acknowledgement request.

  This ensures accountability and helps track responsibility for policy communication.

• Status

  Indicates the current state of the request. Common statuses include:

  • Active

  • Completed

  • Overdue

  • Closed

  This allows compliance teams to quickly identify which requests need attention.

Creating a New Acknowledgement Request

Follow the steps below to issue a new acknowledgement campaign:

Step 1: Click Create Acknowledgement Request

Navigate to the Acknowledgement Requests section and click the Create Acknowledgement Request button.

Step 2: Enter the Required Details

• Name

  Enter a clear and descriptive title for the acknowledgement request.

  This should reflect the policy name and, if applicable, the year or version.

• Due Date

  Set a deadline for users to complete their acknowledgement.

  Choosing a realistic yet firm deadline ensures timely compliance.

• Send To

  Select the target audience:

  • Specific departments

  • Selected users

  • All users

  This ensures relevant distribution and avoids unnecessary notifications.

• Description

  Provide additional instructions or context, such as:

  • Summary of policy updates

  • Mandatory reading instructions

  • Reason for re-acknowledgement

  • Important compliance notes

  Clear communication improves response rates.

Step 3: Click Submit

After verifying all details, click Submit to issue the request.

Once submitted:

• Notifications are sent to selected users

• Acknowledgement tracking begins

• Progress summary updates automatically

• Activity is recorded in audit logs

Create Acknowledgement Request form.

Why This Section Is Critical for Compliance

The Acknowledgement Requests section supports compliance requirements under:

• ISO 27001 (Awareness & Communication)
• ISO 9001 (Control of Documented Information)
• SOC 2 (Policy Communication & Accountability)

It provides evidence that:

• Policies were communicated

• Employees acknowledged understanding

• Management monitored completion

Compliance Visibility and Gap Identification

This view provides quick visibility into acknowledgement progress and compliance gaps.

It allows HR and compliance teams to:

• Identify departments with low completion rates
• Send reminders before deadlines
• Take corrective action for overdue acknowledgements
• Maintain structured documentation for audits

In summary, the Acknowledgement Requests section ensures that policies are actively communicated, formally acknowledged, and fully traceable — strengthening governance, accountability, and regulatory compliance within Kawach.